Privacy Policy for LOCA Ride-Hailing Service
Effective Date: 22nd September 2023
Introduction
LOCA values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the LOCA Ride-Hailing Service.
1. Information We Collect
We collect the following types of information when you use our services:
- Personal Information: Name, email address, phone number, payment details, and profile information.
- Ride Information: Pickup and drop-off locations, ride history, and preferences.
- Device Information: Device type, operating system, and app version.
- Location Data: GPS and location data to match you with nearby drivers and optimize routes.
2. How We Use Your Information
We use the collected data to:
- Provide and improve the LOCA ride-hailing service.
- Process payments and calculate fares.
- Enhance user experience through personalized features.
- Communicate updates, promotions, and service notifications.
- Ensure safety and security during rides.
3. Sharing Your Information
We may share your information with:
- Service Providers: Trusted third parties that help us operate our platform (e.g., payment processors).
- Drivers: Necessary ride details, such as pickup location and destination, to fulfill your request.
- Authorities: When required by law or to protect LOCA's rights, users' safety, or compliance with regulations.
4. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
5. Data Deletion Requests
You can request to delete your personal data at any time by contacting us at [email protected] or calling us at +8562098111129. Upon receiving your request, we will process the deletion within 15 days, ensuring all associated data is removed from our systems unless retention is required by law.
6. Security of Your Information
We implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we encourage you to protect your account credentials.
7. GDPR Compliance
If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
- The right to access your data and obtain a copy.
- The right to rectify inaccurate or incomplete information.
- The right to request deletion of your data ("Right to be Forgotten").
- The right to restrict or object to processing of your data.
- The right to data portability, allowing you to transfer your data to another service provider.
- The right to lodge a complaint with a supervisory authority in your country.
To exercise your GDPR rights, contact us at [email protected].
8. Your Rights
As a user, you have the right to:
- Access and update your personal information.
- Request data deletion (see section 5).
- Opt out of receiving promotional communications.
- Contact us regarding any concerns about your privacy.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze user behavior and improve services.
- Store your preferences for a personalized experience.
You can manage cookie preferences in your device or browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated within the app or via email. Your continued use of the service constitutes acceptance of the revised policy.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at: