LOCA & BIZGITAL LLC. is committed to protecting its visitors’ and Users’ privacy. The following Privacy and Cookie Policy outlines the information LOCA & BIZGITAL LLC. B.V. (hereafter ‘LOCA & BIZGITAL LLC.’, “we”, or “us”) may process and how we may use that information to better serve visitors and Users while using our website www.loca.la (the ‘Website’) our mobile customer application (the ‘App’) and our on-demand services (collectively the “Service”). Please review the following carefully so that you understand our privacy practices.
This Privacy and Cookie Policy was last changed on February 11, 2018.
If you have questions about this Privacy and Cookie Policy, please contact us at info@loca.la
1. DEFINITIONS
“User” means a person who has signed up and is registered with LOCA & BIZGITAL LLC. for the use or potential use of the Service.
“Partner” means the party having sole responsibility for the driving transportation service.
“Driver” means the person who is an employee or business partner of, or otherwise retained by the Partner and who provides the ride to the User.
‘Vehicle’ means a vehicle that is owned and/or used by a Partner to provide the ride or to provide other services.
2. GENERAL
CHILDREN UNDER THE AGE OF 18
LOCA & BIZGITAL LLC. cares about the safety of children. Because the Service is not directed towards children under 18, they are not allowed to register with or use the Service, or provide personal data. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
3.1 TECHNICAL AND FUNCTIONAL MANAGEMENT OF THE WEBSITE AND APP
When you visit our Website, our website administrator’s process technical data such as your IP- address, visited WebPages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your geo-location to allow us to provide you with an enhanced experience. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner.
For this purpose we also use cookies. See paragraph 8 for our cookie policy.
When you use our App, we also process technical data such as your IP-address, Device ID or MAC- address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the App, resolve technical difficulties, and provide you with the correct and most up to date version of the App and to improve the function of the App.
3.2 CUSTOMER SERVICE
When you register as a User, we will collect your name, email address, country, language, password, mobile phone number, IP-address, MAC-address, and your credit card number, expiry date and security code.
We will use your contact details to send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, and to send you service-related announcements, for instance, if our Service is temporarily suspended for maintenance. We will use your registration information to create and manage your LOCA & BIZGITAL LLC. account. We may deactivate your account if we suspect that you use our App to commit fraudulent or illegal acts or if you violate our terms of use.
3.3 ENHANCING YOUR LOCA & BIZGITAL LLC. EXPERIENCE
GEO-LOCATION INFORMATION
When you use the App through your mobile device, and only if you have consented thereto, we will track your geo-location information, on a real time basis only. We use this information to allow you to view the Drivers in your area that are close to your location, set your pick up location and send it to the requested Driver, and see the requested Driver approaching on a map in real time. We may also use this real-time geo-location information to address user or driver support, technical, or business issues that may arise in the course of your use of the App. If you contact LOCA & BIZGITAL LLC. customer service while on a ride, and it is necessary to use your real-time geo-location information to address your question, our support personnel will seek your consent before consulting your real-time geo-location. In addition, your choice to use some of the features of the App during the ride, for example, ‘Share my Ride’ will allow you to share your geo-location information with those persons with whom you choose to share such information.
You can also decide to share your estimated time of arrival (ETA) with one of your contacts. In that case the App will automatically send your contact a one-time text message from your contact list informing him or her of your ETA.
If you do not consent to the tracking of your geo-location, you will still be able to use the basic features of the App. You may at any time withdraw your consent in your LOCA & BIZGITAL LLC. account. Further, you can turn the geo-location tracking off at the device level, also temporarily. Your mobile device informs you when geo-location is tracked by displaying the GPS arrow icon.
If you are traveling in a Vehicle, we will collect the Driver’s geo-location information from the Driver’s mobile device. Because you are travelling in the Vehicle, this means we will also indirectly collect your location information. This information is necessary to calculate your fare, send you a receipt showing the route of the ride, allow you to view your trip history in your LOCA & BIZGITAL LLC. account, and handle complaints from you or Drivers. We will also use the Driver’s geo-location information in an anatomised and aggregated form in order to generate statistical information and management information and to provide you with increased App functionality.
PERSONAL INFORMATION
when you request transportation via your use of the App, we provide your first name or last name to the Driver/Partner who accepts your request for transportation so that the Driver may contact and find you.
PHOTO
if you choose to upload a photo to your LOCA & BIZGITAL LLC. account, your photo will be viewable by the Driver who is picking you up so that the Driver is able to verify your identity. You may remove or replace your photo at any time by logging into your account on the Website.
TELEPHONE NUMBER AND PUSH NOTIFICATIONS
If you have requested a ride through the Website or the App, from the time that your ride request is accepted by the Driver, until you reach your destination, you and the Driver will have the ability to contact each other, via the mobile phone used to request the ride. During that time and only if you have consented we will send you push notifications to your mobile phone to let you know if the Driver is on his way to your location and again when he has arrived at your location. To send you push notifications we will process your telephone number. If you do not want to receive push notifications you can always withdraw your consent by changing your settings via the settings page of your mobile telephone.
3.4 PROCESSING PAYMENTS
When you register as a User, your credit card information is provided to our payment processing provider www.stripe.com. in order to process payments for your requests or rides. LOCA & BIZGITAL LLC. itself only collects the first six (the BIN numbers) and the last four digits of your credit card number, the expiration number and (for the US) your zip code. We use this information to prevent fraud.
3.5 MARKETING
LOCA & BIZGITAL LLC. may use your contact details to send you general updates regarding LOCA & BIZGITAL LLC. news, special offers and promotions. You may at all times opt-out of receiving these updates.
3.6 GENERATING MANAGEMENT INFORMATION AND STATISTICAL DATA
LOCA & BIZGITAL LLC. uses your personal data in an anonymized and aggregated form to closely monitor which features of the Service are used most, to analyze usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.
3.7 ADMINISTRATING JOB APPLICATIONS
If you wish to apply for a job on our Website we will collect personal information such as your name, email address, phone number and additional information such as resume and gender. We use the information collected within this area of the Website to register and process your application, to determine your qualifications for the position for which you have applied and to contact you.
3.8 TELL-A-FRIEND
If you choose to use our referral feature in the App to tell a friend about our Service, you will be prompted to enter your friend’s email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. We do not store your friend’s data.
3.9 ADMINISTRATING PUBLIC FORUMS
The Website and the App may offer publicly accessible blogs and community forums. We will use your personal data such as your name, email address, the messages or content you choose to post to administrate and provide you with these services. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us at info@loca.la.
4. OUR DISCLOSURE OF YOUR INFORMATION
We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our Drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose.
LOCA & BIZGITAL LLC. will disclose your personal data to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.
5. YOUR RIGHTS
As a user, you have the right to information regarding your personal account, including information that you’ve provided to us and information regarding each ride requested via the App. You may at any time request correction or erasure of your personal data, and object to any processing of your personal data by emailing us at info@loca.la . We will respond to your access and/or correction request within four weeks. You may also amend your personal details and withdraw any given consent using your LOCA & BIZGITAL LLC. account.
6. RETENTION
Unless specified otherwise in this Privacy and Cookie Policy, we will retain your information until you cancel your LOCA & BIZGITAL LLC. account, or until your LOCA & BIZGITAL LLC. account has been inactive for a year. If you wish to cancel your LOCA & BIZGITAL LLC. account or request that we no longer use your information to provide you services, please contact us at info@loca.la. Upon expiry of the one year period of inactivity, we will alert you and give you two weeks to re-activate your LOCA & BIZGITAL LLC. account or retrieve any personal information you want to keep. After deletion of your account we will anonymize your data, unless these data are necessary to comply with a legal obligation or resolve disputes.
7. SECURITY
LOCA & BIZGITAL LLC. has taken appropriate technical and organizational security measures against loss or unlawful processing of your personal data. To this purpose, your personal data are securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored.
However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. Any transmission of information by you to LOCA & BIZGITAL LLC. is at your own risk. We recommend that you do not disclose your password to anyone.
8. COOKIE POLICY
The Website uses “cookies”. A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings.
THE WEBSITE USES THE FOLLOWING COOKIE CATEGORIES:
Essential: LOCA & BIZGITAL LLC. uses cookies necessary to enable or enhance certain functionality of the Website, such as recalling your recent actions on the Website or remembering your Website settings. If you have cookies disabled in your browser, these cookies will be blocked. Non-essential: LOCA & BIZGITAL LLC. uses Google Analytics’ cookies. If you have cookies disabled in your browser, these cookies will be blocked. Google Analytics is a web analysis service that is offered by Google Inc. Google Analytics uses cookies to analyze the usage of the Website by Users to give LOCA & BIZGITAL LLC. an insight in the way Users use the Website. You can find more information on Google Analytics here.
9. CHANGES IN THIS PRIVACY POLICY
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email and by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.